Approve a sign-up application

Applications only wait for you when your sign-up gate is set to Review queue. The gate is under Admin › Settings › Sign-up gate, for staff who can change school settings:

• Open: families who fill in the sign-up form go straight onto your roster.
• Review queue: sign-ups wait for staff approval before the family gets portal access.
• Invite-only: the public sign-up form is turned off. Families can only join from an invite you send.

To review applications

1. Go to People › Applications. A number next to Applications shows how many are waiting.
2. Click View full application to see the family, students, emergency contact and consents.
3. Click Approve application. The family gets an email to set their portal password, and they appear on your roster.
4. Or click Decline. You can type a reason. The reason is emailed to the family and the application moves to the Declined tab.

To approve several at once, tick them on the Pending tab and click Approve selected. Each approved family gets their own email.

Good to know

• Changing the gate only affects new sign-ups. Applications already waiting stay in the queue.
• If applications sit for more than 14 days, owners and admins get a Monday email listing them.