Help center
Find an answer
Search QuickKicks documentation. Start here before you reach out, you might find the answer faster.
Setting up trial classes
Oct 31, 2026How families book a free trial class online, where those bookings show up, and how to follow up and convert them.
When Stripe pays out and how to read your statements
Oct 31, 2026How Stripe payout timing works and how to match your bank deposits to QuickKicks.
For parents: adding a brother or sister
Oct 31, 2026How to enroll a second child without setting up a new account.
Migrating from Gymdesk
Oct 31, 2026How to move from Gymdesk or a similar system: what to export, how cards are re-collected, and what to set up first.
Getting your numbers to your accountant
Oct 31, 2026Download your payments, sales tax and expenses as spreadsheets for your bookkeeper.
Run a belt test and promote students
Nov 1, 2026Record belt test results on the runsheet, issue certificates, and promote students one at a time.
Setting up family discounts
Oct 31, 2026Give second and later children a percent off automatically, with a school-wide rule.
Setting up the kiosk for self check-in
Oct 31, 2026What hardware to buy, how to mount it, how to lock the tablet to the kiosk page, and how to handle a frozen kiosk.
The math of running a profitable school
Oct 31, 2026A simple breakdown of unit economics: what each member costs you, what they pay, and how to set up your school to make money.
For instructors: taking attendance
Nov 1, 2026A quick guide for instructors to mark attendance during or right after class, including walk-ins and make-up credits.
For parents: how to cancel a membership
Oct 31, 2026How to cancel your child's membership cleanly: what to expect, refunds, and when the cancellation takes effect.
Capturing leads from your website
Oct 31, 2026The pages and forms that turn website visitors into leads and new families.
Create a tournament and build brackets
Jul 5, 2026Set up an event, divisions, and brackets ready for competition day.
Bring your students and families over
Oct 31, 2026Import students, families, memberships, ranks and leads from a spreadsheet, Kicksite, Zen Planner or Spark, with a preview before anything saves.
Approve a sign-up application
Oct 31, 2026Review and accept families who applied online when your sign-up gate is set to Review queue.
Finish setting up your school
Nov 1, 2026Work through the Setup checklist so families can sign up and pay.
Build your belt ladder and curriculum
Nov 1, 2026Set up your belts, what it takes to move up from each one, and what students learn at each belt.
Set up the check-in kiosk
Jul 5, 2026Turn a tablet into a self-serve sign-in station that works even offline.
Freeze or cancel a membership
Nov 1, 2026Pause a membership with an optional resume date, or end it with a reason, now or on a future date.
Work a failed payment
Nov 1, 2026What happens automatically when a card is declined, and how to follow up from the Dunning queue.
Migrating from Kicksite
Oct 31, 2026How to bring your roster, ranks and active memberships from Kicksite into QuickKicks.
When to hire your first instructor
Oct 31, 2026How to know when you are ready, what to look for, what to pay, and how to onboard them.
Record a cash or check payment
Oct 31, 2026Log cash and check payments so families who pay in person sit in the same history as card payments.
For staff: helping a family sign in
Oct 31, 2026Why a parent might not be able to sign in, and how to walk them through the most common fixes.
Publish your marketing website
Jul 5, 2026Turn on a public site that fills itself in from your schedule and programs.
Connect Stripe and take your first payment
Jul 5, 2026Link your Stripe account so tuition and fees deposit straight to your bank.
For parents: how to update your card
Nov 1, 2026Step by step for parents who need to change the credit card their school charges for tuition.
Take attendance
Nov 1, 2026Mark who came to class, save it, and fix a past class.
Running a quarterly belt test cycle
Nov 1, 2026A three-month belt test cycle in QuickKicks: finding who is ready, scheduling the test, and recording results.
Building automated journeys for families and leads
Oct 31, 2026How to set up automated email sequences for new leads, new members and families who stop coming.
Customizing your belt and rank ladder
Oct 31, 2026How to set up the ranks for your style, including stripes, colors, and dual-color belts.
Build your weekly class schedule
Oct 31, 2026Create weekly classes and see how students land on each class roster.
Setting up Square terminals for in-person payments
Oct 31, 2026Connect Square and use a Square Terminal for card-present sales at the front-desk register.
Data privacy and family data basics
Oct 31, 2026How families get a copy of their data or ask for it to be deleted, how you handle those requests, and what to say in your privacy policy.
Automation recipes that work
Oct 31, 2026Journey recipes you can build today with email and wait steps, plus which automations cover trial follow-up.
Family referrals
Oct 31, 2026How parents share a referral link from the portal, where you see who referred whom, and how to thank them.
Selling pro shop items
Oct 31, 2026Set up products, sell them at the front-desk register, and let families buy in the app.
Reward attendance with medals
Jul 5, 2026Auto-award bronze, silver, and gold for consistent attendance and email the parents.
Invite staff and set their access
Nov 1, 2026Add instructors and front-desk users with exactly the access they need.
Build an automated journey
Oct 31, 2026Set up a multi-step email sequence that welcomes, nurtures or wins back families on its own.
Mobile-first signup tips
Oct 31, 2026Most prospects find your school on their phone. Here is what to check on your trial and sign-up pages on mobile.
Track a lead and convert it to a student
Oct 31, 2026Move a prospect from first inquiry through a trial to enrolled without losing them.
Sample policy templates for your school
Oct 31, 2026Tuition, makeup, refund, attendance, and conduct policy samples you can adapt for your school.
Handling a difficult conversation with a family
Oct 31, 2026How to talk to a family about overdue tuition, a behavior issue, or a complaint without damaging the relationship.
Inviting staff and choosing roles
Oct 31, 2026How to invite your team, what each role can do, and how to give one instructor extra permissions.
Tracking instructor pay
Oct 31, 2026Track staff hours and instructor commissions, then export each pay period for your payroll provider.
Start a membership on autopay
Oct 31, 2026Add a membership to a student and get a card saved so tuition is charged automatically.
For parents: how to schedule a make-up class
Oct 31, 2026How to use a make-up credit when your child misses a class.
Connecting Stripe to take payments
Nov 1, 2026Connect your school's own Stripe account so payments go straight to your bank.
Find at-risk and past-due members
Nov 1, 2026Spot the members about to lapse so you can reach out before they leave.
Add a student and link a guardian
Oct 31, 2026Create a student record, then link the parent who pays and gets notified.
Running a summer camp or day camp
Oct 31, 2026Set up a camp as an event, with week-by-week price options, waivers and documents.
For parents: signing in for the first time
Oct 31, 2026A walkthrough for parents who just enrolled and need to set up their parent portal account.
For parents: a tour of your portal
Nov 1, 2026A walkthrough of what each section of the parent dashboard shows you, and how to use it.
Track progress skill by skill
Nov 1, 2026Layer a detailed skill checklist on top of belts for granular progression.
Your first month with QuickKicks: a week-by-week plan
Nov 1, 2026A four-week plan to launch QuickKicks cleanly, from sign-up to running your school on it.
Sending email and announcements to families
Oct 31, 2026How to send a one-off email or app announcement to a group of families, and what belongs in a journey instead.
Customizing your brand colors, logo, and look
Oct 31, 2026Where to set your logo, theme and colors, school name, certificates and email sending domain.
Send an announcement
Oct 31, 2026Send a notice to families for closures, events and reminders, in the parent app and by email.
Setting up multiple locations
Oct 31, 2026How to add a second location, what you can tag by site, and what stays shared across your school.
Running a paid event with registration
Oct 31, 2026How to set up a one-off event (seminar, test, demo) that families can register for and pay online.
Read your revenue and retention
Oct 31, 2026Where to see what you collected, what is owed, and how members are trending.
For parents: messaging your school
Oct 31, 2026How to send a question or note to your school, and what to expect for response times.
For instructors: running a trial class
Oct 31, 2026What to do before, during, and after a trial class to convert a prospect into a member.
Setting up recurring tuition
Nov 1, 2026How membership charges are scheduled, what happens when one fails, and how to change a family's billing.
The QuickKicks parent app
Nov 1, 2026What families can do in the QuickKicks app, how they sign in, and what you control.
How to choose CRM software for your school
Oct 31, 2026A buyer's guide for schools evaluating software: what to test, what to ignore, and what to spend time on.
Run tournament day on the judge tablet
Oct 31, 2026Score every ring live from a phone or tablet, with one-tap undo, check-in and late entries.
Selling and redeeming gift cards
Oct 31, 2026Turn on gift cards, sell them online or at the front desk, and see what they can pay for.
Sharing documents with families
Oct 31, 2026How to upload a document for families to read on the parent portal or mobile app.
Migrating from Zen Planner
Oct 31, 2026Step-by-step guide to moving from Zen Planner to QuickKicks: what to export, how cards are re-collected, and when to switch billing.
What to do if Stripe holds your account
Oct 31, 2026Why Stripe might pause your payouts, what to send them, and how to get back to normal as fast as possible.
Issue a refund or account credit
Oct 31, 2026Refund a card payment, or give a family account balance to spend at the front desk.
Exporting your data
Oct 31, 2026How to download your students, families, memberships, payments, attendance and more as CSV files.
What notifications families control
Oct 31, 2026The notification choices families have on their portal Profile page.
Design and send an email
Oct 31, 2026Build a branded email with the editor and reusable templates, then send it now or later.
Annual planning checklist for your school
Oct 31, 2026A once-a-year walkthrough of everything to revisit: pricing, policies, schedule, branding, and what to plan ahead.
Why progression tracking matters for retention
Oct 31, 2026The link between visible progress and how long students stay. Data, anecdotes, and what to do about it.
Reading reports and analytics
Oct 31, 2026What the main reports show and which ones to check weekly or monthly.
Handling a Stripe payment dispute
Oct 31, 2026What happens when a family disputes a charge, what evidence to send, and how to keep disputes rare.
For parents: using a gift card
Oct 31, 2026Where to see your gift card balance and how to spend it at your school.
Setting up two-factor sign-in
Oct 31, 2026How to turn on 2FA for your staff accounts and what to do when someone loses their phone.
How to think about student progression
Oct 31, 2026Strategy advice for setting up your rank ladder, deciding promotion criteria, and creating a feeling of progress at every level.
Handling a chargeback as a school owner
Oct 31, 2026What to do in the first 24 hours, what evidence to gather, and how to respond to maximize your chances of winning.
Issuing refunds and store credits
Oct 31, 2026When to refund and when to give account balance, and how to do each.
For parents: downloading a certificate
Oct 31, 2026How to find, download, and share certificates your child earns at school.
Setting up and running a rank test
Nov 1, 2026How to schedule a rank test, register candidates, run the test day, and record results.
For instructors: recommending a promotion
Nov 1, 2026How to recommend a student for their next rank and what happens when it is approved or rejected.
Setting class age and rank requirements
Oct 31, 2026How to restrict a class to certain ages or ranks so the right students show up.
Handling holiday and weather closures
Oct 31, 2026How to cancel one class, close a day, or add a closure for a date range, and how families are told.
Running a tournament with QuickKicks
Oct 31, 2026How to set up a tournament with divisions, accept online registration, and run the day with brackets.
For parents: signing up for an event
Oct 31, 2026How to register your child for a tournament, seminar, party, or special event from your parent portal.
Scaling from 50 to 200 members
Jun 4, 2026What to do, what to stop doing, and what to expect as you grow your school past the comfortable solo-instructor phase.
Taking attendance and running the kiosk
Nov 1, 2026Two ways to take attendance: a self check-in kiosk, or staff marking the roster.
Promoting a student to the next rank
Nov 1, 2026Three ways to promote a student (directly, by recommendation and approval, or through a rank test) and what the family receives.
Setting up your school for the first time
Nov 1, 2026A tour of the Setup checklist and what you can leave for later.
Enrolling students in programs and memberships
Nov 1, 2026How to add a membership to a student and what the family needs to do.
Sharing your class schedule to Google Calendar
Oct 31, 2026How families subscribe to their own calendar or the whole school schedule in Google, Apple or Outlook calendars.
Creating classes and weekly schedules
Oct 31, 2026How to add a recurring weekly class, set capacity, assign an instructor, and confirm the schedule.
Importing students from your old system
Oct 31, 2026How to bring students, families, memberships, ranks and leads over from another system with CSV files.
