Freeze or cancel a membership

Open the student and go to the membership. The buttons are under Actions.

Pause (freeze) a membership now

1. Click Actions > Pause Membership.
2. To restart billing on a set day, pick a Resume on date. Leave it blank to pause until you resume it yourself.
3. Click Pause Membership. No charges go through while it is paused.

Pause it later

1. On the membership page, under Billing tools, use Schedule freeze. Pick the start date and, if you want, an auto-resume date.
2. QuickKicks pauses it on the start date and resumes it on the resume date.

End (cancel) a membership

1. Click Actions > End Membership.
2. Pick the end date and a reason.
3. Tick Remove card on file only if the family wants their card taken off. This affects all of that parent's autopay memberships.
4. Click End Membership.

Ending a membership voids any unpaid bills on it. The family keeps access through the time they already paid for. To end it on a future date, use Schedule cancellation under Billing tools instead.

The student and their history stay in QuickKicks.