Setting up recurring tuition

How the schedule works

1. Each recurring program has a price and a Billing interval (months). 1 means monthly. Set it in Admin > Settings > Programs.
2. A membership bills on the same day of the month it started.
3. To bill one membership on a different day, open it, click Edit Membership and set Billing day of month (1 to 28). The screen shows what will happen to the next charge before you save.

When a charge fails

1. The membership becomes past due and appears in Money › Failed payments.
2. The card is tried again. If the membership is billed by QuickKicks, that is after 2, 3 and 4 days (not at all if the bank says the card cannot be used). If it is billed by a Stripe subscription, Stripe follows the retry schedule in your Stripe account.
3. After 14 days past due, the membership is paused automatically. See "Work a failed payment" for the emails families get along the way.

When a family needs a new card

Parents can do it themselves:

• On the web: in the parent portal, open Billing, go to Payment methods and click Add a card.
• In the app: More > Billing & documents > Add a payment method.

Saving a card makes it their default. A pending first payment or an overdue membership bill is paid right away, or within the hour for bills QuickKicks sends.

If they would rather give it to you on the phone, open the membership and use Take payment by phone. The card is typed into Stripe's secure form and QuickKicks never stores the number.

Card and bank fees

If your school turns on a card surcharge or a bank payment fee (Admin > Settings > Payments & payouts), each membership bill adds it for the card or bank account that pays. The membership page shows it in Next charge, for example "$169.00 + $5.07 card fee = $174.07", and families see the same before they pay.

Changing the price for one family

Open the membership and use Set grandfathered price to lock it to a different rate.

Stopping charges

Use Actions > Pause Membership (with an optional resume date) or Actions > End Membership. Ending keeps access through the time already paid for.