Sending email and announcements to families

A broadcast is "send this now to these people". A journey is automatic. QuickKicks has two ways to broadcast, both under Communications › Communications:

• Compose email for a designed email.
• Announcement for a notice in the parent app, with an optional email copy. See "Send an announcement".

Sending an email

1. Go to Communications › Communications and click Compose email.
2. Optional: pick a saved Template.
3. Write the Subject and Message.
4. Under Recipients, choose one of: One person, All active families, Past-due families, Families in a program, Families of selected students, or Custom audience (filters) to filter by program, membership status and lead source.
5. Click Send test to me to see it in your own inbox.
6. To send later, fill in Schedule for later (your studio's local time). Leave it blank to send now.
7. Click Enqueue send.

People who opted out, bounced, or have no email address are skipped automatically.

Good uses

• Schedule changes and holiday closures.
• New classes or programs.
• Event reminders.
• A note to past-due families asking them to update their card.

What not to broadcast

• Receipts and class reminders. Those go to the right person at the right time on their own, or through a journey.
• Promotions to families who unsubscribed. They are skipped for you.