Enrolling students in programs and memberships

Add a membership

1. Open the student from People › Students.
2. Click Add membership.
3. Check the account holder who pays.
4. Pick the program. One may be picked for you based on the student's age; change it if needed. The list shows each program's price options.
5. Pick the start date.
6. Set the class allowance if the plan has a limit (per week, per month, or a class card).
7. Add a coupon code if you have one.
8. Choose Family setup: send a new family one setup link (they sign the waiver, save a card for autopay, then create their app login), or only email a link to add their card.
9. Click Add membership.

The student needs a linked guardian first. You'll be asked to link one if there isn't one.

Payment

The membership stays pending until a card is saved. The first charge follows the start date.

What the family sees

The membership shows under Billing in their portal. Their classes show on the portal schedule and in the app.

Pause or cancel

On the membership, open the menu and choose Pause or freeze, or Schedule a cancellation.

Failed payments

Past-due members show under Money › Failed payments and Money › Alerts. You can also use the "Payment overdue" quick view on the Students list.