For parents: how to cancel a membership
How to cancel your child's membership cleanly: what to expect, refunds, and when the cancellation takes effect.
Updated October 31, 2026
On the web portal (if your school allows it)
- Sign in to your school's parent portal.
- Go to Billing.
- Under Your memberships, find the membership and tap Cancel membership.
- The page shows the last day of the membership and your school's cancellation policy. Some schools ask for a few days' notice.
- You can tell the school why you're leaving (optional).
- Tap Cancel membership to confirm.
The membership runs to the end of the time you've already paid for. Your card won't be charged after that date. Anything already billed is still due.
If you don't see Cancel membership, or you see "Online cancellation isn't available for this membership", your school handles cancellations itself. Contact the front desk or send a message from the portal.
Changed your mind?
Until the end date arrives, the membership shows "Ends [date]" with a Keep membership link. Tap it and the membership carries on as normal.
In the QuickKicks app
The app doesn't cancel on the spot. Use Request cancellation to send your request to the school. Nothing changes until the school confirms with you.
Want a break instead?
You can't pause a membership in the portal or the app. Ask your school: they can pause it for you.
Refunds
Your school sets its own refund policy. If you have questions, ask the school.