For staff: helping a family sign in
Why a parent might not be able to sign in, and how to walk them through the most common fixes.
Updated October 31, 2026
1. Try the email code first
Most parents don't need a password. On the sign-in page they:
- Enter the email the school has on file.
- Tap Email me a code.
- Type in the 6-digit code. It works for 10 minutes.
Most problems come from using a different email. Open the family's record, check the email on file, and tell them to use exactly that one. No code? Ask them to check spam.
2. Forgot password
If they prefer a password, send them to the sign-in page and have them tap Forgot your password?.
3. Resend their invite
- From the Students list, tick the students, then choose Portal invite. Each account holder is sent the welcome email with a setup link. Anyone who already has a password gets a sign-in reminder instead.
- For a brand-new family, open the membership and use Resend link under New family setup. The new link replaces the old one.
If invites never arrive, ask an owner to check Admin › Settings › Email notifications. All email can be paused there, and single email types can be turned off.
4. The app shows the wrong school or no school
The QuickKicks app finds the school from the parent's email. It only asks them to pick a school when the email is used at more than one. Check which email they used.
5. They see their child but no schedule
Check that the student has an active membership in a program with classes.
Still stuck?
Open a ticket from Support in the console, or email support@quickkicks.app.