How make-up credits work
When make-up credits are created, how long they last, and how families and staff use them.
Updated October 31, 2026
Automatic credits
When staff mark a student Absent and the student's membership has a class limit, the student gets a make-up credit automatically. It expires 30 days after the missed class. If staff change the mark from Absent to something else, the automatic credit is taken back.
Students on unlimited memberships don't get automatic credits.
Giving a credit by hand
- Open the student and go to their Attendance tab.
- Under Make-up credits, choose a reason (Illness, Travel, Class canceled or Other), set the expiry date and add a note if you like.
- Click Issue.
You can revoke an available credit from the same list.
When you cancel a class, credits aren't added automatically. Issue them by hand if you want to.
How families use a credit
In the portal, families open Training › Attendance and tap Schedule a make-up under the credit. They pick from the classes the student can attend. The credit is used as soon as they book, and it doesn't come back if they miss the make-up. If the class is full, they can join the waitlist. Families can also book make-ups in the QuickKicks app.
At the front desk
On the class roster, a student with banked credits shows Use credit on their row.