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For families · Payments

Your billing page

See what you’ll pay and when, your recent invoices, and the cards on file.

Print this guideWatch the video9 steps · about 2 minutes
  1. Step 1: Tap Billing
    1

    Tap Billing

    Sign in to your family portal and tap Billing. In the app, tap More, then Billing & documents.

  2. Step 2: Your next charge
    2

    Your next charge

    At the top is your next charge: which membership, how much, and the date.

  3. Step 3: What’s coming up
    3

    What’s coming up

    Upcoming charges shows the next few months. Each child’s membership is its own charge.

  4. Step 4: Your memberships
    4

    Your memberships

    Your memberships: who’s enrolled, in which program, and the monthly price. Pay early pays the next period now; your next automatic payment moves out by one period.

  5. Step 5: It asks first
    5

    It asks first

    Pay early asks first, with the amount and your school’s fees. Nothing is paid until you tap Pay early again.

  6. Step 6: Your invoices
    6

    Your invoices

    Invoices lists your recent membership bills, paid or not. Tap Invoice to open a copy.

  7. Step 7: A statement for each month
    7

    A statement for each month

    A Statement adds up the month’s invoices. Handy for your records.

  8. Step 8: Your cards
    8

    Your cards

    The cards and bank accounts on file. Your default card pays your memberships and any unpaid bills.

  9. Step 9: Your school’s fees
    9

    Your school’s fees

    Under the buttons are your school’s fees, if it has any. A credit card adds your school’s card fee, a debit card doesn’t, and a bank account adds a small fee with a limit.

Shown with Apex Martial Arts, a demo school. Your school’s pages may look a little different.

What happens next

  1. 1

    Add or change a card

    See the guide Adding a card.

  2. 2

    A charge looks wrong?

    Open the invoice first, then ask the front desk. They can see every charge on your account.

Good to know

Why are there two charges in one month?
Each child’s membership is billed on its own, so a month can hold more than one charge.
Why does it say “est.”?
Amounts after your next charge are estimates. They can change with plan changes, taxes or discounts.
Is there a card fee?
Only if your school adds one, and the Billing page says so. A credit card adds your school’s card fee, a debit card doesn’t, and a bank account adds a small fee with a limit. The prices shown are before any fee.
Need a receipt?
A receipt is emailed to you after each charge. For a copy of a bill, tap Invoice, or Statement for a whole month.

Stuck?

Ask the front desk at your school. They can see your account and explain any charge.